Any access to the Platform (as defined hereinafter) and all Services (as defined hereinafter) offered to you (hereinafter referred to as “You”, “Your”, “User”) by Lostalittle health solutions private limited, a private limited company incorporated under the provisions of the Companies Act, 2013 and having its registered 19-8-1, VKR puram,Nagari,chittoor,Andhra Pradesh-517592, India, and/or its affiliates, subsidiaries, associates and partners (hereinafter referred to as "We" or "Us" or "Our" or “Company”) through its Platform (as defined hereinafter) are subject to the Terms of Use and Service (hereinafter referred to as "Terms") as specified herein. ​

These Terms, as updated or modified from time to time, constitute a binding agreement between You and Company and shall govern the relationship between You and Company with respect to access to Platform and Services. You must read, understand and agree to, and be bound by, the Terms for accessing the Platform and Services. You must not access the Platform or Services, in any manner, in case You do not expressly accept these Terms in its entirety.






6. Limitations

7. Disclaimers


The Company holds absolute ownership of all the tangible or intangible rights with respect to the Platform and the Services, including domain, logo, design, trademark or any promotional material and the technology involved, such right being referred to as the “”. Notwithstanding, any third-party content offered on the Platform as part of Services shall be rights of such third-party. By allowing the access to the Platform and Services, We are only permitting You to access the Services in accordance with the prescribed rules, guidelines, policies, terms, and conditions applicable, and We are in no manner permitting You to use the Intellectual Property Rights including by way of copying, displaying, reproducing, transmitting, or otherwise exploiting, any content, material or media.


The Company uses information technology-based software and telecommunication networks to offer the Services and operate the Platform. External internet networks and connections are used to connect the Platform (operated through Your mobile devices and hardware) to Our servers. Similarly, telecommunications network and associated devices may be used to connect the User to the Counsellor while providing the Services. We do not hold any liability towards any disruptions in internet networks and connections or telecommunication networks and associated devices, including any errors, network disconnection or interruptions in communication and shall not be liable towards any loss incurred to You owing to such disruptions. Similarly, We shall not liable towards any loss arising out of any technical failures, server crashes, breakdowns, software defects, disruption or malfunction of Service owing to Your fault or failure of Your mobile device or other hardware.


You, by accessing the Services and Platform and agreeing to these Terms, represent as follows:



We are committed to providing updated, accurate, complete and reliable information by publishing it on the Platform. However, We disclaim any and all warranties, expressed and implied, with respect to the Platform or Services, or any of its content. All the information and content with respect to the Platform and Services are provided to You on ‘As Is’ basis, and You agree to access the Platform and Services at Your sole risk. We do not represent the suitability of the information published in documents or any other information that is updated on Our Platform. We hereby solemnly disclaim and discard all warranties about any information as well as all implied warranties and conditions of Our merchantability, title and non-infringement, appropriateness to any particular purpose, and accuracy of Our Platform and Services and software. We do not give any warranty that the servers used to offer the Services and run the Platform will run error-free, uninterrupted, or that they will not get affected by bugs, defects or viruses of any kind. Hence, We reserve the right to determine, at Our sole discretion, whether any issue at Our end is responsible for any error or disruption or malfunction. We may limit Your access to Platform or Services, if We opine that You are responsible for intentionally causing any malfunction or disruption. You may note that no person is authorized to extend or revise the warranty stated herein.


It is strictly forbidden for anyone to use Our Platform and Services for any commercial purposes. Our Platform is meant only for accessing and availing the Services. You shall not attempt to manipulate, decode, modify, disassemble, decompile, reverse or re-engineer Our Platform or its software in any manner. Please note that Use of Bots is prohibited. Any attempt to use artificial intelligence that includes, but is not limited to, robots, in connection with our Platform is strictly forbidden. You are authorized to access the Services solely through the Platform while using the user interface contained therein. Any act in violation of this clause by You shall be deemed to be a gross violation by Us.


We take fair usage of the Platform and Services very seriously. In order to prevent any form of fraud or unfair usage, all user actions, including request for counselling sessions, identity verification and other conduct are continuously monitored to ensure a safe, legal and fair environment for all Our users.



These Terms may be terminated by the Company at any time, at its sole direction or on account of any reason, without any prior notice or intimation to the User. The Company also reserves the right to terminate, suspend or otherwise restrict the Membership of the User at its sole direction or on account of any reason, without any prior notice or intimation to the User, thereby, resulting in suspending, terminating or restricting the access to the Services by User in any manner. In any such event, the Company shall not be liable towards any loss or damage to the User in any manner. Nonetheless, the relevant sections of these Terms may survive the termination of these Terms.




User agrees that these Terms together with other rules, guidelines, policies, terms and conditions notified on the Platform, as updated from time to time, is the final understanding and agreement between the User and Company hereto with respect to the subject matter of these Terms, and there is no other negotiation, discussion, preliminary agreement, memoranda or heads of agreement, oral or written documents between the User and Company.


In the event any provision or part-provision of these Terms is or becomes invalid, illegal or unenforceable, it shall be deemed modified to the maximum extent necessary to make it valid, legal and enforceable. In case such modification is not possible, the relevant provision or part-provision shall be deemed deleted. Any modification to or deletion of a provision or part-provision shall not affect the validity and enforceability of the rest of these Terms.


These Terms may be amended or modified by the Company from time to time, without any prior intimation to or approval of the User. Any updated or modified Terms shall be effectuated upon its posting on the Platform.


You understand and agree that the Company or its directors, officers, employees or affiliates shall not be liable towards any direct or indirect damages, resulting from use of or inability to use the Service, including for any act of the Counsellor whether as part of Services or otherwise, even if We have been advised or become aware of the possibility of such damages or loss or that such loss was foreseeable. Such damages may include injury, claim, loss of data, loss of income, loss of profit or loss of opportunity, loss of or damage to property, damages for monetary loss, goodwill, use, data or other intangible loss (even if the Company has been advised of the possibility of such damages). You agree to indemnify Us against any claims in respect of any such matters.


Your rights and obligations under this agreement is personal to You and shall not be assigned to any other party or person. The Company may, at its sole discretion, assign, transfer or novate this agreement or any of its rights and/or obligations under this agreement to any person, including its affiliate.


The failure of Company to insist upon strict adherence to any of these Terms on any occasion shall not be considered a waiver thereof or deprive the Company of the right thereafter to insist upon strict adherence to that term or any other term of this Agreement. Any waiver by Company, or excuse to any User’s breach shall compulsorily be in writing by the Company. Any such waiver or excuse shall not constitute any waiver or excuse to any different or subsequent breach.


All remedies of the Company under these Terms whether provided herein or conferred by any statute, civil law, common law, custom or trade usage, are cumulative and not alternative and may be enforced successively or concurrently.


None of the provisions of this agreement shall be deemed to constitute a partnership between the Company and User, and no party shall be deemed to be the agent of other in any way, or have any authority to bind the other party otherwise than under this agreement.


All disputes and differences arising from this agreement shall be referred to the Sole Arbitrator appointed by Company and User on mutual agreement, and such reference shall all time be governed by the provisions of the Arbitration and Conciliations Act, 1996. The decision of the Sole Arbitrator shall be final and binding on all the parties. The arbitration shall be conducted in English, and the venue for arbitration shall be Tirupati, Andhra Pradesh. Additionally, the Company shall be entitled to seek specific performance of the terms hereof. Each party herein irrevocably agree that the courts of Tirupati, Andhra Pradesh shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with this Agreement or its subject matter or formation (including non-contractual disputes or claims).


The User acknowledge and agree that the breach by the User of any of its obligations as set out herein, or in any other rules, policy and/or guideline notified on the Platform, would cause irreparable harm to the Company, and in that event, damages would be difficult if not impossible to ascertain. Therefore, the Company, in addition to and without limiting any other rights they may have, will have the right to seek specific performance of these Terms. The existence of this right shall not preclude the Company from pursuing any other rights and remedies at law that the Company may have.



All notices given pursuant to these Terms shall be in writing and shall be deemed to be served as follows:

Contact details of the Company for the purposes of this clause is provided below and any change in the details shall be notified by way of updated/amended Terms posted on the Platform:

Attention: G. Shanthi Buela Devi
Address: 19-8-1, VKR puram,Nagari,chittoor,Andhra Pradesh-517592
Telephone: 9063250079
Email: hello@lostalittle.com


For any queries, assistance or suggestions, You may freely contact Us anytime through Our customer care services at ‘ In the event You suspect any unauthorized use of Your login credentials and any other information, You may inform Us immediately requesting suitable actions.